Call Us: 212.737.5560

FAQ

Is Zitomer a pharmacy or a department store?
Both! Zitomer is truly a one of a kind destination and a New York City icon, famous for its assortment of hard-to-find beauty products and everyday essentials, apothecary items, apparel and accessories, home goods, kids’ toys and clothing, and so much more. Here at our store on Madison Ave., you can refill a prescription, buy a new bag, find the perfect outfit or video game for your little one, set your table with seasonal decorations, stock up on fun and festive party favors, discover a new shampoo or fragrance, thumb through our favorite coffee table books, get some new pajamas, purchase necessities from socks and ties to lingerie and hosiery, enjoy a beauty makeover, shop for unique host gifts, prep for your next trip with luggage and other travel musts, or indulge yourself in fabulous costume jewelry, all in one warm, welcoming landmark building.

What are your store hours?
Zitomer is open 7 days a week, 365 days a year!

Monday - Friday 9AM-8PM
Saturday 9AM-7PM
Sunday   10AM-6PM

Please note, hours may differ on national holidays.

Where does Zitomer ship?
We ship products anywhere in the United States. We prefer not to ship outside of the Continental United States. 

If you require international shipping, please contact us by phone 888.219.2888 or 212.737.5560 or email info@zitomer.com for shipping charges. Note that some products cannot be shipped to international destinations.  

Can I track my order?
Once you have placed an order, you will receive an order confirmation via email with all the relevant details. You may also access this information at our website, in your account. Once your order ships, you’ll receive another notification that includes your tracking number. If you require further information or assistance with an order in progress, please contact Zitomer customer service by phone 888.219.2888 or 212.737.5560 or email info@zitomer.com.

How do I return an order purchased online?
Please email us at info@zitomer.com or call us at 888 219-2888 to request a Return Authorization. We are unable to accept returns that do not have a Return Authorization number. 

All returns must be made within 14 days of receipt of purchase. Zitomer is not able to refund shipping charges or pay for return shipping.

 You may also return online orders in person at our 969 Madison Avenue location. Please bring the order receipt to do so.

 How do I exchange an item?
Zitomer is unable to offer exchanges at this time. Instead, please return your order, and begin a new purchase. 

How do I create a new account? 
Creating a free account at Zitomer.com helps keep your details handy for faster checkout and easier order tracking. To register, click here. 

I can’t remember my account password – how do I log in?
No problem! Simply click here [HYPERLINK] and enter your email address – we’ll send you a link to reset your password. If you require further assistance, email info@zitomer.com.

How do I fill or refill a prescription?
Online prescriptions and refills through Zitomer are fast and easy. We facilitate all prescriptions through myPharmacyConnect.  

How can I check the availability of an item in store?
Please call us at 888.219.2888 or 212.737.5560 or email info@zitomer.com for current item availability.

I’m interested in refreshing my look. Can you help me?
Our in-house cosmetics experts love to consult with customers one-on-one to help you look your very best. Click here to book a complimentary in-store beauty makeover.

You offer so many beauty products! How do I know what’s right for me?
We proudly offer skincare consultations to help you build a customized regimen and to introduce you to our favorite and most effective products. Click here to book a complimentary in-store appointment.

I need to purchase a gift for someone, but I’m not sure what to get. Can you make a recommendation? 
Whether you’re purchasing a gift for a loved one, a colleague or even for yourself, Zitomer can help you find the perfect present. Click here to request an appointment with our expert personal shopper.

Does Zitomer offer giftwrapping?
Yes, we gladly offer giftwrapping on most items. We have an assortment of papers and ribbon suitable for each item and recipient (from baby gifts to men’s gifts to birthday presents), along with plain white gift cards.

We also offer custom gift baskets.

To add giftwrapping to your order, or to create a custom gift basket, please contact us by phone 888.219.2888 or 212.737.5560 or email info@zitomer.com.

Does Zitomer offer gift cards?
Yes, we do! You can purchase a gift card here.

Does Zitomer have any other locations?
Yes – we have a midtown store, Z Chemists, located at 40 West 57th Street, between 5th and 6th Avenues.

I have a product I would like to pitch to Zitomer.
Thanks for your interest in Zitomer! Please email our buying team at info@zitomer.com with product details.